🔒 Privacy Policy

This Privacy Policy describes how Cruise With Felix (cruisewithfelix.com), managed by Sri Tharani Enterprise Co., Ltd., collects, uses, and protects information obtained from users of this website and our phone-based cruise booking service.

1. Information We Collect

1.1 Personal Information You Provide

When you call us to book or manage a cruise, we may collect:

• Full legal name as it appears on your passport or government-issued ID
• Date of birth and nationality
• Contact information: phone number, email address, mailing address
• Passport details (required for international cruises)
• Payment information (processed securely and not stored on our systems)
• Travel preferences: cabin type, dining preferences, accessibility needs, celebration requests
• Loyalty program numbers for cruise lines
• Emergency contact information

1.2 Automatically Collected Information

When you visit cruisewithfelix.com, we may automatically collect IP address, browser type, pages visited, device type, and referring websites. We use cookies and similar tracking technologies described in Section 7.

2. How We Use Your Information

• To process cruise bookings, cabin upgrades, excursions, and cancellations
• To communicate confirmations, itinerary updates, and travel information
• To comply with cruise line requirements and government documentation regulations
• To process refunds and handle service queries
• To improve our services and customer experience
• To send promotional communications (only with your consent)
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Cruise lines and suppliers: Required to fulfill your booking (passenger manifests, dining, excursions).
• World Travels LLC: Our CLIA-accredited fulfillment partner (IATA No. 14017953) that processes your bookings.
• Payment processors: Secure PCI-DSS compliant third-party processors.
• Legal authorities: When required by law, regulation, or court order.
• Service providers: Trusted vendors assisting with business operations under confidentiality agreements.

4. Data Retention

We retain personal information for as long as necessary to provide services and meet legal obligations. Booking records are typically kept for a minimum of 7 years. To request deletion of your data, email contact@cruisewithfelix.com.

5. Data Security

We use SSL/TLS encryption, restricted staff access, PCI-DSS compliant payment processing, and regular security reviews to protect your data. No internet transmission is 100% secure, but we take reasonable precautions to safeguard your information.

6. Your Rights (CCPA / VCDPA)

Depending on your state, you may have rights to: know what data we collect, access your data, request deletion, correct inaccuracies, opt out of promotional communications, and non-discrimination for exercising rights. Contact us at contact@cruisewithfelix.com or (866) 885-3901 to exercise these rights.

7. Cookies

We use essential cookies (for website function), analytics cookies (Google Analytics), and marketing cookies (Google Ads). You can manage cookies via your browser settings. Continued use of our website constitutes consent to our cookie use.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. Contact us immediately at contact@cruisewithfelix.com if you believe we have done so.

9. Changes to This Policy

We may update this policy at any time. Changes are posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact

• Phone: (866) 885-3901 (24/7)
• Email: contact@cruisewithfelix.com
• Address: 29/48 Moo 10, Nong Prue Subdistrict, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand